WE COLLECT PERSONAL INFORMATION: from our clients – when they register an enquiry, request an assessment for the purposes of dietary advice, purchase a course, or associated package, purchase a product, or otherwise in the course of providing our Services at any other time from time-to-time.
The kind of personal information we may collect will depend on who you are (e.g. a client or third party service provider) and the nature of your interaction with us, and may include your full name, email address, postal or residential address, age, height, weight, exercise levels, biochemistry, medical history, medication and supplement use and any current medical conditions or allergies/intolerances. It may also include billing information and other personal information, including details of your current health care providers, and from time-to-time, health information about you from our other health care providers. If you do not provide us with all the information we request, we may not be able to deliver our Services. Some personal information we collect may include health information. We collect health information from clients to provide dietary advice and courses. This enables us to safely, appropriately and accurately provide our Services and assess the needs of our client in the provision of our Services and to assist in optimising the quality of our service generally.
Use: We may use any personal information collected (excluding health information) to provide our Services, operate the Website, send you our newsletter, respond to feedback and complaints, communicate with third-party service providers, develop new Services, or if needed to enforce our Terms and Conditions of Use with you. If you are a third-party service provider, we will use your personal information to email you to accept your offer to provide Services, correspond with you in relation to the provision of Services and to pay your invoices. In all cases, unless you have opted out, you consent to us using your personal information (excluding health information) for direct marketing purposes in order to tell you about our Services. We may contact you by mail, telephone, email or SMS to market our products and Services. We will always give you the opportunity to opt-out of receiving any future direct marketing correspondence.
HEALTH INFORMATION: We comply with the Health Privacy Principles in the collection, use and disclosure of all health information. We may collect your health information:
ACCESS, CORRECTION AND COMPLAINTS: You can request, and we will provide you with access to, any personal information we hold about you (including any health information) (subject to any applicable legal exceptions). Please also let us know if you have any concerns or complaints about the way we are handling your personal information so we can address them. Requests should be submitted by email to email@example.com. Where our records are found to be inaccurate, we will promptly rectify any inaccuracies on the basis of the further information you provide.